Returns & Refund Policy
At NOOLCO, every product is handmade with care and attention.
Please read our returns and refunds policy carefully before placing an order.
🧵 Handmade Products Policy
Since our products are handmade and crafted in small batches, we follow a limited return policy to ensure fairness to both customers and the artisan.
❌ Returns
We do not accept returns for the following reasons:
- Change of mind
- Color or design preference
- Minor variations in size or appearance (natural in handmade products)
Each piece is unique, and slight variations are part of the handmade process.
✅ Damaged or Incorrect Items
If you receive:
- A damaged product, or
- A wrong item
Please contact us within 24 hours of delivery with:
- Clear photos or video of the product
- Your order number
📱 Contact us via WhatsApp or
📧 Email: support@noolco.in (update if needed)
💰 Refunds
- Once the issue is verified, we will offer:
- A replacement, or
- A refund, depending on the situation
- Refunds (if approved) will be processed within
5–7 working days to the original payment method
For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.
🚚 Shipping Costs
- Shipping charges are non-refundable
- In case of replacement due to damage or error, we will cover the reshipping cost
⚠️ COD Orders – Important Note
Orders placed with Cash on Delivery that are refused at delivery may be restricted from future COD orders.
🤍 Our Commitment
We value your trust and always aim to provide the best handmade experience.
If you have any questions or concerns, please feel free to reach out — we’re happy to help.
📞 Need Assistance?
📱 WhatsApp: Use the chat button on our website
📧 Email: info.noolco@gmail.com